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SHIPPING & RETURNS

SHIPPING POLICY

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  • Standard US Shipping: 2–5 business days (estimated).

  • Processing Time: Orders ship within 1–2 business days.

  • Tracking: A shipping confirmation email with tracking details will be sent as soon as your order leaves our facility.

  • Product Integrity: We pack every order with the utmost care to ensure your premium skincare and cosmetics arrive in pristine, hygienic condition.

Disclaimer: We are not liable for carrier delays, incorrect shipping addresses, or force majeure events.

RETURN & EXCHANGE POLICY

At Pure G'lore, we stand behind our premium, professional-grade quality, and your absolute satisfaction is our priority.

14-Day Return Window If you are not completely satisfied with your purchase, you may request a return or exchange within 14 days of delivery.

Hygiene & Safety Requirements Due to strict safety and hygiene standards for cosmetics and skincare, products can only be returned if they are:

  • Completely unopened and unused.

  • With all original seals intact.

  • In a fully resalable condition.

Damaged or Defective Items If your order arrives faulty, defective, or damaged, please contact our Customer Care team at puregloresupport@gmail.com within 48 hours of delivery. Please include photographic evidence of the damage so we can promptly arrange a replacement or refund.

Return Shipping & Processing

  • Customers are responsible for return shipping costs unless the item received was incorrect or faulty.

  • Once your return is received and inspected to ensure it meets our quality standards, your refund or exchange will be processed efficiently.

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